Technical Support

Got a New Phone?

Email support@bostonjatc.org and tell us you got a new phone. We will reset your authenticator app remotely. You do not need to come in person. To access your JATC account from your new phone, the reset needs to be done even if you kept the same phone number and transferred your apps to your new phone.

Click here for instructions on setting up the Authenticator app.

Important: When re-linking the Authenticator app, select “Scan barcode.” Do not manually enter your email address.

Windows 11 Update Instructions

Instructions to log into your @Bostonjatc.org email:

Mobile Device: Download Microsoft Outlook from the App Store or Google Play Store and log in with your credentials.

Laptop/Computer: Go to https://www.office.com/ log in with your credentials, then navigate to the Microsoft Outlook icon.

Troubleshooting:

Updating Windows OS + Drivers

Canvas 

  • Issue: I am unable to login to Canvas 
          • If you have a @bostonjatc.org email, click here to log in 
            • Try a different browser Edge/Chrome 
            • Reset your Office 365 password if needed 
          • If you use a personal email to access Canvas: 
            • Clear your browsers temporarily, cache and cookies and restart your browser 
            • Try a different browser Edge/Chrome 
            • Email support@bostonjatc.org if you forgot your password 
  • Issue: I need to get in touch with my instructor
    • Use the Canvas “Inbox” feature to contact your instructor about class-related things.

Electrical Training Alliance LMS (Learning Management System) 

  • Click HERE  for LMS login instructions 
  • URL: https://lms.protechskillsinstitute.org/login 
  • Issue: I am unable to login to the LMS
    • Make sure you are using the correct link and following the login directions linked above 
    • Reset your password using the “Forgotten your username or password?” link on the login page.
    • Contact LMS support (located on the bottom of the LMS login page)

Office 365 

Student Device Frequently Asked Questions:

  •  What do I do if my computer is frozen, or will not turn on? 
    • Ensure the computer is fully charged. Hold the power button down for 30-60 seconds. After that time, release and press the power button again. If it won’t turn on Call 1-401-272-6688 7AM-7PM M-F 
  • What do I do if Windows keeps freezing / crashing?  
    • Call 1-401-272-6688 7AM-7PM M-F 
  • What happens if my laptop is physically damaged and won’t turn on? 
    • Call 1-401-272-6688 7AM-7PM M-F 
  • What do I do if I forgot my Office 365 account password? 
    • On the Office.com login page, click “Forgot my password” 
  • What should I do if my Office 365 account is blocked? 
    • Call 1-401-272-6688 7AM-7PM M-F 
  •  What do I do if I can’t login to Netacad.com (Telecom only)? 
    • Make sure you are using your @bostonjatc.org email 
    • Click forgot password on the login page to reset it 
  • Can I install software for personal use?  
    • No – Refer to Student Technology Policy outlined in the 2021-2022 Rules & Regulations [page 38] 
  • What internet browser should I use?  
    • Microsoft Edge is the recommended browser for Canvas and Office 365 
    • Google Chrome can be used as well 
  • Can I access my @bostonjatc.org email on my smartphone? 
    • Yes. You will need to download the Microsoft Outlook app from your phone’s app store 
    • Or configure your phone’s native mail app to connect to Office 365 
  • Can I forward my @bostonjatc.org email to personal email account? 
    • While it is possible to forward mail, the JATC will only be corresponding with you through you @bostonjatc.org account which you are required to review periodically 
    • Missed messages because of forwarding cannot be used as an excuse 
    • Refer to Student Technology Policy outlined in the 2021-2022 Rules & Regulations [page 38] 
  • Can I use my laptop for personal use outside of the JATC? 
    • Refer to Student Technology Policy outlined in the 2021-2022 Rules & Regulations [page 38] 
  • Can I use my laptop on the jobsite? 
    • Refer to Student Technology Policy outlined in the 2021-2022 Rules & Regulations [page 38] 
  • What happens if my laptop is damaged (non-warranty) and needs to be replaced? 
    • There is a 1-time accidental damage coverage on the laptop – determined by Dell 
    • Call 1-401-272-6688 
    • Additional replacements are at the cost of the apprentice 
    • Refer to Student Technology Policy outlined in the 2021-2022 Rules & Regulations [page 38] 
  • What happens if my laptop is lost or stolen?  
    • Replacement is at the cost of the apprentice 
    • Refer to Rules & Regulations for Technology Policy  
  • If my laptop is damaged or lost, can I bring in my personal laptop to use in class? 
    • No – Refer to Student Technology Policy outlined in the 2021-2022 Rules & Regulations [page 38] 
    • Devices under repair by Dell or Envision will be handled on a per-case bias 
  • Are there any special care instructions for the laptop? 
    • Don’t leave in extreme temperatures (hot/cold) ex: your car or outside 
    • Use the provided sleeve for protection 
    • Do not leave the laptop in locations where it can be easily stolen 
    • You shouldn’t use standard cleaners on the screen.  
    • Dry, nonabrasive cloth  
    • Special computer screen cleaners