What do I do if my computer is frozen, or will not turn on?
Ensure the computer is fully charged. Hold the power button down for 30-60 seconds. After that time, release and press the power button again. If it won’t turn on Call 1-401-272-6688 7AM-7PM M-F
What do I do if Windows keeps freezing / crashing?
What should I do if my Office 365 account is blocked?
Call 1-401-272-6688 7AM-7PM M-F
What do I do if I can’t login to Netacad.com (Telecom only)?
Make sure you are using your @bostonjatc.org email
Click forgot password on the login page to reset it
Can I install software for personal use?
No – Refer to Student Technology Policy outlined in the 2021-2022 Rules & Regulations [page 38]
What internet browser should I use?
Microsoft Edge is the recommended browser for Canvas and Office 365
Google Chrome can be used as well
Can I access my @bostonjatc.org email on my smartphone?
Yes. You will need to download the Microsoft Outlook app from your phone’s app store
Or configure your phone’s native mail app to connect to Office 365
Can I forward my @bostonjatc.org email to personal email account?
While it is possible to forward mail, the JATC will only be corresponding with you through you @bostonjatc.org account which you are required to review periodically
Missed messages because of forwarding cannot be used as an excuse
Refer to Student Technology Policy outlined in the 2021-2022 Rules & Regulations [page 38]
Can I use my laptop for personal use outside of the JATC?
Refer to Student Technology Policy outlined in the 2021-2022 Rules & Regulations [page 38]
Can I use my laptop on the jobsite?
Refer to Student Technology Policy outlined in the 2021-2022 Rules & Regulations [page 38]
What happens if my laptop is damaged (non-warranty) and needs to be replaced?
There is a 1-time accidental damage coverage on the laptop – determined by Dell
Call 1-401-272-6688
Additional replacements are at the cost of the apprentice
Refer to Student Technology Policy outlined in the 2021-2022 Rules & Regulations [page 38]
What happens if my laptop is lost or stolen?
Replacement is at the cost of the apprentice
Refer to Rules & Regulations for Technology Policy
If my laptop is damaged or lost, can I bring in my personal laptop to use in class?
No – Refer to Student Technology Policy outlined in the 2021-2022 Rules & Regulations [page 38]
Devices under repair by Dell or Envision will be handled on a per-case bias
Are there any special care instructions for the laptop?
Don’t leave in extreme temperatures (hot/cold) ex: your car or outside
Use the provided sleeve for protection
Do not leave the laptop in locations where it can be easily stolen
You shouldn’t use standard cleaners on the screen.
Dry, nonabrasive cloth
Special computer screen cleaners
Who can I reach out with general questions not outlined here?